Our survey says…
Every year, we survey members to find out what they think of STEP and what else we can do to support them. A big thank you to everyone who took part in the 2023 survey. Almost 1,300 responses were received from across the world, which represents an increase of 11 per cent on the previous year. This response rate provides a high level of confidence that the results reflect the wider membership population.
Addressing your challenges
Continuing a trend from the past few years, ‘regulatory/compliance requirements’ and ‘staying up-to-date with the latest technical changes’ still top the table for the biggest professional challenges for members. However, more pronounced in 2023 were the challenges associated with recruiting and retaining employees and striking a healthy work-life balance. It is therefore pleasing to see that 87 per cent think their membership is important or very important for keeping up-to-date with industry developments.
Value and satisfaction
Member sentiment continues to be extremely positive, with 83 per cent rating STEP membership as good or excellent, and a marked increase in the willingness to refer STEP membership to colleagues. Our net promoter score grew to +49,[1] not far off the scores achieved by Amazon or Apple.
The quality of STEP education scored well, with 81 per cent satisfied and 81 per cent stating they felt more confident in their professional abilities as a result of completing a STEP course.
Recognition of STEP
Over the past couple of years, STEP has championed some big, important societal issues and run campaigns to drive greater awareness and influence change. The 2023 survey highlighted that although we have successfully increased member awareness in the key areas of reputation of trusts, responsible stewardship of wealth, digital assets and mental capacity, we still have some way to go if we are to be recognised as a leading authority. So what have we done and what will we do to continually improve?
Please login to access this content
If you are not a member, find out more about joining STEP or subscribing to STEP articles.